At BakiVerse, all products are made-to-order (Print on Demand). Each product is printed specifically after an order is placed.
1. Size Exchange
We do not offer size exchanges if the wrong size is selected by the customer.
Please check the size chart carefully before placing your order.
2. Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue, please provide:
• Your order number
• Clear photos of the product
• A clear unboxing video
After verification, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the issue and availability.
3. Returns
Returns are accepted only for products that are damaged, defective, or incorrectly fulfilled.
We do not accept returns for:
• Incorrect size selected by the customer
• Change of mind
• Personal preference
• Minor color differences caused by screen or display settings
4. Refunds
A refund may be provided for a confirmed damaged, defective, or incorrectly fulfilled order when a replacement is not possible.
Approved refunds will be processed to the original payment method, subject to the applicable payment provider's processing time.
5. Return Shipping
For confirmed damaged, defective, or incorrectly fulfilled products, return shipping arrangements will be handled as applicable to the particular case.
Customers are not required to return products for size issues or change-of-mind requests.
6. Order Issues
If you believe there is an issue with your order, please contact us as soon as possible after delivery so that we can investigate and assist you.
7. Contact Us
For return, replacement, or refund-related queries, please contact:
Email: support.bakiverse@gmail.com
Please include your order number, photos, and unboxing video where applicable.